Notice history

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

Jul 2025

Aug 2025

Sep 2025

No notices reported this month

Resolved
August 15, 2025 at 3:43 PMUTC
Resolved
August 15, 2025 at 3:43 PMUTC
This morning we experienced an issue with DNS resolvers on our outbound relays which caused 13,964 outbound emails to be delayed on their path to Google/Gmail. This issue may have added anywhere from 30 seconds to 5 minutes in delay. To give you an idea of the scope of this, 68,522 emails were successfully delivered to Google/Gmail without delay during the same time period. So while it was far from every email, it was not insignificant. This has been resolved.

Resolved
August 14, 2025 at 8:58 PMUTC
Resolved
August 14, 2025 at 8:58 PMUTC
This incident has been resolved.
Investigating
August 14, 2025 at 8:32 PMUTC
Investigating
August 14, 2025 at 8:32 PMUTC
It looks like there is a massive internet routing issue at the moment. Cogent and Arelion look like the culprits from where we sit, but this is a pretty early report of the issue so take it with a grain of salt. Kind of feels like someone just fucked half of the internet at once. Expect to see an issue reaching our servers, as well as a lot of other servers. Just because you can reach Google doesn't mean your internet isn't taking a beating

Resolved
August 13, 2025 at 6:39 PMUTC
Resolved
August 13, 2025 at 6:39 PMUTC
This incident has been resolved for now. We still have work to do but it's currently no longer your problem and that's the important part.
Identified
August 13, 2025 at 1:58 PMUTC
Identified
August 13, 2025 at 1:58 PMUTC
Mitigated on all but witcher.mxrouting.net server.
Investigating
August 13, 2025 at 12:38 PMUTC
Investigating
August 13, 2025 at 12:38 PMUTC
The DirectAdmin developers have pushed a change that breaks our DNS Records plugin page. These servers are currently seeing this:
The most significant reason for the DNS Records page as of this moment is to find your Domain Verification key. As a temporary measure, please attempt to add new domains via Domain Setup in DirectAdmin, and you will be presented with a dialogue that provides you with a copy of your domain verification key.
This workaround is not intended to be long term, this is considered a high severity event.

Resolved
August 02, 2025 at 12:13 AMUTC
Resolved
August 02, 2025 at 12:13 AMUTC
This incident has been resolved.
Investigating
August 02, 2025 at 12:10 AMUTC
Investigating
August 02, 2025 at 12:10 AMUTC
We are currently experiencing a strange issue with Dovecot that is causing inbound mail delays on the glacier.mxrouting.net server. It has not been happening for long enough that anyone would likely have noticed, but we're putting up this status because it wasn't fixed in less than 60 seconds so we should get ahead of it.

Resolved
July 30, 2025 at 9:41 PMUTC
Resolved
July 30, 2025 at 9:41 PMUTC
This has been resolved for most of the day, we just wanted to give it time to be sure.
Identified
July 29, 2025 at 1:47 PMUTC
Identified
July 29, 2025 at 1:47 PMUTC
It is happening again. You can expect Crossbox to be down on the glacier.mxrouting.net server until the developers are able to address it, because this is not something we can fix. You should use an alternate webmail today if you can, like webmail.mxroute.com.
Resolved
July 29, 2025 at 7:24 AMUTC
Resolved
July 29, 2025 at 7:24 AMUTC
This incident has been resolved.
Update
July 29, 2025 at 2:15 AMUTC
Update
July 29, 2025 at 2:15 AMUTC
We are still waiting on a response from the developers of Crossbox. It is not within our ability to fix this while ensuring that no unnecessary problems are created from the fix.
Investigating
July 28, 2025 at 10:26 PMUTC
Investigating
July 28, 2025 at 10:26 PMUTC
Redis appears to be failing on Crossbox (mail.mxlogin.com) for the glacier.mxrouting.net server. We are investigating. Feel free to use https://webmail.mxroute.com or any other webmail, or email client, during this time.

Resolved
July 25, 2025 at 11:34 AMUTC
Resolved
July 25, 2025 at 11:34 AMUTC
This incident has been resolved. The cause of the initial issue was determined to be an SMTP-based DDOS attack. Nothing new for us, just a slightly new technique that should now be mitigated.
Identified
July 25, 2025 at 11:27 AMUTC
Identified
July 25, 2025 at 11:27 AMUTC
Server went unresponsive. The issues that caused it to take so long to bring it back up have been fixed, but the original cause of getting to that point wasn't clearly identified. It looks like we're identifying that now.
Resolved
July 25, 2025 at 11:12 AMUTC
Resolved
July 25, 2025 at 11:12 AMUTC
We have resolved this. The root cause is also resolved, ensuring that this will not happen again. At least, not the noteworthy downtime part.
Identified
July 25, 2025 at 10:26 AMUTC
Identified
July 25, 2025 at 10:26 AMUTC
We're continuing to work on this. The issue is minor, there are just really poorly timed road blocks that are slowing this down.
Investigating
July 25, 2025 at 9:25 AMUTC
Investigating
July 25, 2025 at 9:25 AMUTC
The friday.mxlogin.com server is unresponsive. We are currently investigating this incident.

Resolved
July 17, 2025 at 8:35 PMUTC
Resolved
July 17, 2025 at 8:35 PMUTC
This incident has been resolved.
Identified
July 17, 2025 at 7:36 PMUTC
Identified
July 17, 2025 at 7:36 PMUTC
A small percentage of outbound mail from our platform is seeing delays higher than normal. This is being caused by packet loss to our cloud provider's location. We're working to mitigate this delay as much as possible while working to resolve the issue. We expect very few customers (1-5 range) to notice this.

Jul 2025 to Sep 2025

MXroute - Notice history